Terms of Service
By using FlowSouq, you agree to these terms, including our marketplace, messaging, payment, safety, and user-generated content rules.
1. Marketplace Role
FlowSouq is a platform that connects buyers and sellers. We do not own, produce, or directly sell the items listed by sellers. Sellers are independent users responsible for the goods, services, digital items, listings, offers, fulfillment, and communications they provide.
2. Seller Responsibility
Sellers are responsible for creating accurate listings, setting prices, honoring offers, fulfilling orders, communicating clearly with buyers, and complying with all applicable laws, platform rules, and payment requirements.
3. Buyer Responsibility
Buyers are responsible for reviewing listings, asking questions before purchasing, responding to offers, providing accurate checkout information, and completing payments through the platform when they choose to purchase.
4. Payments
Payments are processed securely through third-party payment providers. FlowSouq may collect platform, service, or transaction fees. Sellers may also be required to connect an approved payout account before accepting certain transactions.
5. Messaging and User-Generated Content
FlowSouq includes user-generated content, including storefront content, listings, messages, offers, order communications, profile details, and other content submitted by users.
FlowSouq has no tolerance for objectionable content or abusive users. Users may not post, upload, list, send, or share content that is unlawful, abusive, threatening, harassing, hateful, discriminatory, sexually exploitative, obscene, fraudulent, deceptive, spam, or otherwise harmful.
Users agree to communicate respectfully and may not use FlowSouq to threaten, harass, exploit, impersonate, defraud, intimidate, or abuse another person or business.
6. Content Filtering, Reporting, and Blocking
FlowSouq may use automated or manual methods to detect, filter, block, hide, or review objectionable content and abusive behavior.
Users can report objectionable content or abusive behavior from conversation screens. Users can also block abusive users. Blocking immediately hides the blocked user's conversation from the blocking user's view and notifies FlowSouq for moderation review.
FlowSouq reviews objectionable content and abusive-user reports within 24 hours. If a violation is confirmed, FlowSouq may remove content, restrict access, suspend accounts, eject abusive users, cancel related activity, or take other action needed to protect the marketplace.
7. Prohibited Conduct
Users may not use FlowSouq for illegal products or services, fraud, scams, harassment, hate speech, threats, sexual exploitation, abusive messaging, spam, platform manipulation, payment abuse, or any activity that harms buyers, sellers, FlowSouq, or the broader marketplace.
8. Account Use
You are responsible for maintaining the security of your account and for activity that occurs under your account. FlowSouq may restrict, suspend, or terminate accounts that violate these terms or create risk for other users.
9. Disputes and Support
Buyers and sellers should first use FlowSouq conversations to clarify order details, fulfillment, and expectations. Users may contact FlowSouq support for marketplace safety, account, payment, or dispute issues.
10. Changes
These terms may be updated over time. Continued use of FlowSouq after updates means you accept the revised terms.