Refund Policy

Because FlowSouq is a marketplace made up of independent sellers, refund eligibility can depend on the type of item, the seller’s policies, and the stage of fulfillment.

1. Marketplace Role

FlowSouq provides the platform where buyers and sellers connect and transact. Products, services, fulfillment timelines, and listing accuracy are the responsibility of the seller.

2. Physical Products

Refunds for physical products may be available when an item is not delivered, arrives materially different from the listing, arrives damaged, or is canceled before shipment. Buyers should review the listing details and contact the seller promptly through the platform.

3. Digital Products

Digital products are generally non-refundable once access, download, or delivery has been provided, unless the product was not delivered or was materially different from what was described.

4. Services

Refunds for services depend on whether the service was scheduled, started, completed, or materially failed to match what was offered. Partial refunds may be appropriate in some cases.

5. Custom Orders

Custom, personalized, or made-to-order items may not be refundable once work has started, unless the seller agrees otherwise or the final result materially differs from the agreed scope.

6. Seller Cancellations

If a seller cannot fulfill an order, the buyer may be eligible for cancellation and refund, depending on payment status and fulfillment status.

7. Buyer Cancellations

Buyers may request cancellation before fulfillment begins. Once fulfillment, delivery, download, shipment, or service preparation has started, cancellation may not be available.

8. How to Request a Refund

Buyers should first contact the seller through FlowSouq messaging and explain the issue clearly. Include order details, what went wrong, and any helpful documentation such as photos or screenshots.

9. Platform Review

If the buyer and seller cannot resolve the issue directly, FlowSouq may review available platform records, including order details, messages, and fulfillment history, to help determine an appropriate outcome.

10. Payment Processor and Chargebacks

Payments are processed by third-party providers. Buyers should not initiate chargebacks without first attempting to resolve the matter through the platform, unless required for fraud or unauthorized activity.

11. Policy Updates

This refund policy may be updated over time. Continued use of FlowSouq means you accept the current version.