Disputes Policy

FlowSouq encourages buyers and sellers to resolve issues directly through platform messaging first. When that does not work, the platform may review the dispute based on available records.

1. Direct Resolution First

Before escalating a dispute, buyers and sellers should make a good-faith effort to resolve the issue through the order thread, conversation history, or other platform communication.

2. Common Dispute Reasons

Disputes may arise from non-delivery, damaged goods, inaccurate listings, fulfillment delays, failed service delivery, custom-order disagreements, or payment concerns.

3. Information Reviewed

When reviewing a dispute, FlowSouq may consider order records, listing content, conversation history, fulfillment notes, delivery details, uploaded proof, and other platform activity connected to the transaction.

4. Seller Cooperation

Sellers are expected to respond promptly and provide accurate information when a dispute is raised. Failure to respond may affect how the dispute is resolved.

5. Buyer Cooperation

Buyers are expected to explain the issue clearly, provide relevant proof when available, and avoid abusive, fraudulent, or misleading claims.

6. Possible Outcomes

Depending on the circumstances, outcomes may include no action, seller response required, order cancellation, partial refund, full refund, or account review for misuse of the platform.

7. Platform Discretion

FlowSouq may use reasonable discretion when reviewing disputes, but does not guarantee a particular result in every case. Outcomes will depend on the facts available in the platform record.

8. Fraud and Abuse

Fraudulent conduct, repeated abusive disputes, fake listings, or intentional misuse of the marketplace may lead to account restrictions, suspension, or removal.

9. Chargebacks and External Claims

If a chargeback or payment dispute is opened with a payment processor, FlowSouq may use platform records to respond. Opening a chargeback does not guarantee a refund through the platform.

10. Policy Updates

This disputes policy may be updated over time. Continued use of FlowSouq means you accept the current version.