Privacy Policy

1. Information We Collect

We collect information you provide when creating an account, communicating through the marketplace, publishing listings, completing purchases, or contacting support.

This information may include your name, phone number, email address, account role, storefront information, listing details, messages, order information, and support communications.

2. How We Use Information

We use your information to operate FlowSouq, authenticate users, provide marketplace features, process transactions, facilitate conversations, fulfill orders, respond to support requests, and improve the platform experience.

We may also use information to prevent fraud, investigate abuse, enforce our terms, and protect buyers, sellers, and the marketplace.

3. Authentication and Account Access

FlowSouq uses phone-based authentication and verification methods to help secure accounts and reduce unauthorized access.

Verification codes, account access logs, and related authentication records may be retained for security and fraud-prevention purposes.

4. Payments

Payments are processed by third-party payment providers. FlowSouq does not store complete payment card numbers or full payment credentials on our servers.

We may retain transaction records, payment status information, payout information, and processor identifiers necessary to support transactions, refunds, disputes, fraud prevention, and accounting.

5. Messaging and User-Generated Content

Messages between buyers and sellers, offers, listings, storefront content, and related communications may be stored to support marketplace functionality, order fulfillment, dispute resolution, moderation, and legal compliance.

Users should avoid sharing unnecessary sensitive personal information through marketplace conversations.

6. Moderation and Safety

FlowSouq has no tolerance for objectionable content or abusive users. We may review reports submitted by users, investigate abusive behavior, and use automated or manual methods to identify, filter, block, hide, or remove content that violates our policies.

Information related to moderation reports, blocked users, investigations, and enforcement actions may be retained to protect the marketplace and comply with legal obligations.

7. Information Sharing

We do not sell your personal information.

Information may be shared only as reasonably necessary to:

• facilitate marketplace transactions;
• process payments and payouts;
• provide services through trusted vendors and service providers;
• investigate fraud, abuse, or security concerns;
• comply with legal obligations, court orders, or government requests;
• protect the rights, safety, and property of FlowSouq and its users.

8. Data Retention

We retain information only as long as reasonably necessary for business operations, dispute resolution, fraud prevention, moderation, legal compliance, and enforcing our agreements.

Certain records may be retained after account closure when required by law or necessary to protect the marketplace.

9. Your Choices

You may update certain account information through your FlowSouq account settings. You may also contact support regarding questions about your information.

Users may request account deletion in accordance with applicable laws and platform requirements, subject to records we are required or permitted to retain.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, disclosure, or alteration.

No system can guarantee absolute security, and users should take reasonable precautions to protect their own devices and accounts.

11. Children's Privacy

FlowSouq is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take appropriate steps to delete it.

12. Policy Updates

This Privacy Policy may be updated from time to time. Continued use of FlowSouq after updates become effective means you accept the revised policy.